npsCheck is a platform that allows companies to track their Net Promoter Score (NPS) and compare their performance at local, national, and industry levels.
To access your basic Net Promoter Score (NPS), all you need to do is enter your email address — no credit card or complicated form required. Once submitted, you'll instantly get access to your NPS dashboard and see how your brand compares locally and nationally.
We keep it simple. With the free plan, you get immediate access to your NPS score and a clear breakdown of Promoters, Passives, and Detractors. If you’re looking for more detailed insights, including trends over time and competitor comparisons, you can unlock full access with a one-time upgrade — no recurring fees, no surprises.
Absolutely. Your data is stored on secure servers located in Canada, protected by robust security measures and monitored systems. We also run daily backups to ensure your information remains safe and recoverable in the event of an issue.
NPS is calculated by subtracting the percentage of detractors (0-6 ratings) from the percentage of promoters (9-10 ratings) based on customer feedback.
We collect data from public sources such as Google, TripAdvisor, and Yelp, as well as from direct integrations with review platforms. Additionally, we leverage artificial intelligence (AI) to refine insights and provide more accurate analytics.
Local compares your score with businesses in your city/region, national with businesses in your country, and industry with companies in the same sector.
Improving your NPS score involves addressing customer feedback, enhancing service quality, and encouraging satisfied customers to leave positive reviews.
Your dashboard gives you much more than just your NPS score. You’ll also see how your business ranks at the local and national levels, as well as within your industry and among companies of similar size. To help you quickly spot performance trends, we provide a visual heatmap that makes it easy to interpret your score and identify areas for improvement at a glance.
Yes, you can see how your NPS score compares to competitors at the local, national, and industry levels. However, for privacy reasons, we do not provide NPS scores for specific individual competitors, such as the business next door.
At the moment, no. However, we are working on continuously improving our technology and features.
Yes, your report is accessible on any device — whether you're using a desktop, tablet, or smartphone. It’s designed to adapt to your screen for a seamless experience anywhere.
Yes. In your confirmation email, you’ll find a link that allows you to delete your report at any time. Once deleted, all associated data is permanently removed from our system.
We accept all major credit cards, as well as Google Pay and Apple Pay when enabled in your browser.
Premium access is a one-time payment. You only pay for what you need — no subscriptions, no ongoing charges.
No, we do not offer refunds. Since the data is immediately available upon purchase, we’re unable to reverse access once insights have been delivered.
Inside your free report, you'll find clear upgrade options. Simply click on the button to unlock the full version and gain access to additional insights and data.
Yes. A receipt will be included in your confirmation email as soon as your payment is processed.
You can contact our support team via the 'Help' section on our website or by emailing support@npscheck.com.