Discover the Technology Behind npsCheck
At npsCheck, we've engineered a proprietary platform that merges automation, AI-powered analysis, and real-time data aggregation to redefine how customer loyalty is measured and benchmarked. Based in Quebec, Canada, we are the first and only company in the world capable of comparing your Net Promoter Score (NPS) across local, national, and industry-wide levels with unmatched precision.
Why It Matters
In today's hyper-competitive environment, knowing your NPS is not enough. You need to know where you stand in the market—and what to do next. With npsCheck, we bring you data intelligence at scale, automated insights, and a clear strategic edge.
How It Works
Our system leverages a multi-source API architecture to extract and synchronize public review data from platforms such as Google, TripAdvisor, and Yelp. Using a combination of automated data pipelines and natural language processing (NLP), we structure and normalize customer feedback in real time.
Advanced NPS Intelligence
Once collected and processed, the data feeds into our AI-driven benchmarking engine, which calculates your NPS and compares it to:
- Direct competitors in your local market
- National industry averages
- Sector-specific benchmarks across regions
This allows you to pinpoint your strengths and weaknesses in the customer experience journey and identify actionable priorities to improve loyalty and retention.
Automation & Scalability
Our technology stack is designed for scalability and automation. We use:
- Scheduled serverless functions to continuously update NPS scores
- Cloud-native infrastructure to support high data throughput
- Real-time analytics dashboards powered by modern JavaScript frameworks and dynamic charting libraries
This ensures that your insights are always fresh, accurate, and accessible, without requiring any manual input.