Details
Promoters
Passives
Detractors
Competition Overview
What is this?
This section provides powerful visual insights into how your property ranks based on its Net Promoter Score (NPS) across different market levels. The ranking is an average based on a selection of competitors, giving you a clear benchmark of your performance.
Local Market — Around Toronto and surrounding areas
See where your property stands within your region.
National Market — In Canada
Compare your NPS ranking against properties across the country.
Industry Market (Global) — In Canada
Evaluate your position within your specific market category.
Industry Market (Same Company Size) — In Canada
Evaluate your position within your specific market category based on company size.
Tendance History
What is this?
This graph combines historical data with a short-term forecast. The solid line reflects weekly NPS values derived from aggregated customer reviews over the past five weeks. The dotted line projects the next three weeks by calculating the relative week-over-week variation—that is, the percentage change between each pair of consecutive weeks. This average rate is then applied recursively using a compound growth model to generate the projected values.
| Period | Evolution |
|---|---|
| Last Week Current vs previous week | ▲ +5.56% |
| Last Month Current vs 4 weeks ago | ▼ -3.39% |
| Next Week (Projection) Trend vs current real | ▲ +1.75% |
| Overall Change Current vs first available | ▲ +3.64% |
Visual Representation
What is this?
This NPS heatmap visualization represents the feedback of 100 customers, categorized based on their sentiment.